FAQ: Direct Deposit

What is the risk of error?

The most recent error rate was .01%, which means that 99.99% of all Direct Deposit transactions have been problem-free. Direct Deposit is extremely reliable, but it is not perfect because of the possibility of a human or machine error. If you believe that an error has occurred, contact your payroll office, which has a record of payments made and the composition of your net pay.

If you did not get a paycheck or paystub and your net pay was not directly deposited into your bank account, immediately notify the State Treasurer's Office at (410) 260-7533 for assistance.